Terms & Conditions
Safa Alsalam — Make Your Fragrance More Elegant.
Effective Date: October 17, 2026
Welcome to Safa Alsalam. These Terms & Conditions govern your access to and use of https://safaalsalam.com and your purchases of fragrances and related products through our online store.
By using our website or placing an order, you agree to these terms, subject to applicable law. Please read them carefully before making a purchase.
1. About Safa Alsalam
Safa Alsalam is an online fragrance business offering perfumes and related products to customers.
Throughout these terms, “Safa Alsalam,” “we,” “us,” and “our” refer to the business operating this website. “Customer,” “you,” and “your” refer to anyone browsing the website or purchasing our products.
2. Product Information
We make reasonable efforts to ensure that product descriptions, fragrance notes, images, prices, and other information on our website are accurate and up to date.
However:
Product images may differ slightly from the actual product due to lighting, photography, packaging updates, or screen settings.
Fragrance perception can vary between individuals depending on skin chemistry, environment, and personal preference.
Fragrance notes and descriptions are intended to help customers understand a scent's character and are not a guarantee that every person will experience the same fragrance.
Product availability, packaging, and presentation may change over time.
If a product is materially different from its description or has a verified defect, your rights under our Refund, Return & Exchange Policy and applicable law remain unaffected.
3. Prices and Promotions
All prices are displayed in Pakistani Rupees (PKR), unless stated otherwise.
We may offer promotional prices, discount codes, bundles, or limited-time offers. Each offer may have specific eligibility requirements, validity dates, or usage limits.
Only valid discount codes may be applied at checkout.
Discount codes may not be combined unless the offer expressly permits it.
Promotional offers cannot ordinarily be applied retrospectively to completed orders unless we agree otherwise.
We may correct genuine pricing or listing errors before accepting an order.
If a material pricing error affects your order, we will contact you to explain the issue and discuss the available options before proceeding.
Any applicable delivery charges will be displayed or communicated before order completion.
4. Placing and Confirming Orders
When you place an order, you are submitting a request to purchase the selected products.
An automated order acknowledgement does not necessarily mean that the order has been finally accepted. We may need to verify product availability, delivery details, payment status, or other relevant information before dispatch.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases of suspected fraud, unavailable products, material listing errors, or invalid order information.
If an order has been paid for in advance and we cancel it without fulfilling it, we will arrange an appropriate refund in accordance with our Refund, Return & Exchange Policy and applicable law.
5. Customer Information and Delivery Details
Customers are responsible for providing accurate and complete contact and delivery information, including:
Full name and active phone number.
Complete delivery address, including area, city, and postal code where applicable.
Any necessary delivery instructions.
Incorrect or incomplete information may cause delivery delays or failed delivery attempts.
If we identify a problem with your address, we may contact you for clarification before dispatch. Please respond promptly to avoid delays.
6. Payment Methods
Available payment methods will be displayed at checkout or communicated by our team.
These may include:
Cash on Delivery (COD).
Other supported payment methods, where available.
For COD orders, payment is due to the courier or authorized delivery representative according to the delivery arrangements.
For prepaid orders, dispatch and fulfilment may be subject to successful payment confirmation. We do not request unnecessary payment credentials through unofficial messages.
7. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated time communicated at checkout or by our customer support team.
Delivery estimates are not guarantees. Delays may occur due to courier operations, weather, public holidays, incomplete addresses, security restrictions, or other circumstances outside our reasonable control.
We will make reasonable efforts to assist customers in resolving delivery issues.
If your parcel arrives damaged, incomplete, or incorrect, please contact us promptly and follow the instructions in our Refund, Return & Exchange Policy.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible before dispatch, but cannot be guaranteed once an order has been handed over to the courier.
For prepaid orders cancelled and approved for a refund, the applicable refund process will apply. For dispatched orders, the Refund, Return & Exchange Policy will govern the available options.
Nothing in this section removes any cancellation or other rights you may have under applicable law.
9. Returns, Exchanges and Refunds
All requests for returns, exchanges, replacements, and refunds are governed by our separate Refund, Return & Exchange Policy, available on our website.
Because fragrances are personal-care products, change-of-mind returns and returns based solely on scent preference may be restricted.
Eligible claims involving damaged, defective, incorrect, or otherwise legally qualifying products will be reviewed according to the applicable policy and law.
Please review the Refund, Return & Exchange Policy before placing an order.
10. Acceptable Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use the website for fraudulent or unlawful activities.
Submit false order details or intentionally misuse discount codes.
Attempt to disrupt, damage, or gain unauthorized access to our website or systems.
Copy, reproduce, distribute, or commercially exploit our website content without permission, except where permitted by law.
Use our brand, content, or website in a way that infringes another person's rights.
We may take reasonable action to protect our website, customers, and business against misuse.
11. Intellectual Property
Unless otherwise stated, the Safa Alsalam name, brand identity, logos, original product descriptions, photographs, website design elements, and other original content are owned by or used with permission by Safa Alsalam.
You may not reproduce or commercially use these materials without prior authorization, except where permitted by law.
Third-party brand names, trademarks, and other protected materials remain the property of their respective owners.
12. Third-Party Services and Links
Our website may rely on third-party services for hosting, payments, analytics, communication, or delivery. We may also provide links to external websites.
These services may be subject to separate terms and privacy policies. We are not responsible for the independent operation or content of third-party websites, subject to any responsibilities imposed on us by applicable law.
13. Limitation of Liability
We will make reasonable efforts to maintain an accurate, secure, and functional online store.
To the extent permitted by applicable law, Safa Alsalam will not be responsible for losses caused solely by circumstances outside our reasonable control, including certain third-party service interruptions or courier delays.
Nothing in these terms excludes or restricts liability that cannot legally be excluded or restricted, including applicable consumer rights relating to defective, misdescribed, or incorrectly supplied products.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information.
By placing an order, you acknowledge that certain information is necessary to process payment, fulfil delivery, provide customer support, and manage the transaction.
Marketing communications will be handled in accordance with our Privacy Policy and applicable requirements.
15. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our products, operations, services, or legal obligations.
Updated terms will be published on this page with a revised effective date. Changes will apply as permitted by applicable law and will not retrospectively remove rights already accrued to customers.
16. Governing Law and Disputes
These terms are subject to the applicable laws of Pakistan and any mandatory consumer-protection rules applicable to the transaction.
If a concern arises, we encourage customers to contact us first so that we can attempt to resolve it fairly and promptly.
Nothing in these terms prevents a customer from exercising a legal right or seeking a remedy through an appropriate forum.
17. Contact Information
For questions about orders, payments, delivery, or these terms, please contact Safa Alsalam through our official website:
Website: https://safaalsalam.com
Please provide your order number when contacting us about an existing purchase.
Safa Alsalam — Thank you for choosing us for your fragrance journey.