Privacy Policy
Safa Alsalam — Make Your Fragrance More Elegant.
Effective Date: October 17, 2026
At Safa Alsalam, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit or purchase from https://safaalsalam.com.
By using our website, you acknowledge this policy. Where consent is legally required, we will request it separately.
1. Information We Collect
When you browse our website, contact us, or place an order, we may collect the following information:
Personal and Contact Information
Full name
Phone number and email address
Billing and delivery address
Information you provide when contacting customer support
Order Information
Products purchased and order history
Order number, order status, and delivery details
Discount codes and promotional offers applied to an order
Payment status and relevant transaction references
Technical Information
IP address, browser type, device information, and operating system
Website usage information and interactions
Cookies and similar technologies, where used
We aim to collect only information reasonably necessary for our business operations.
2. How We Use Your Information
We may use your information to:
Process and confirm orders.
Arrange shipping and delivery.
Contact you regarding order confirmation, delivery, cancellations, or refunds.
Respond to customer questions and complaints.
Verify transactions and help prevent fraud or misuse.
Administer discounts, promotions, and loyalty offers.
Improve our website, products, and customer experience.
Maintain business records and meet applicable legal obligations.
Send promotional messages where permitted and, when required, with your consent.
You may opt out of promotional communications at any time. Essential messages relating to an existing order may still be sent.
3. Sharing Your Information
Safa Alsalam does not sell customers' personal information to third parties for their independent marketing purposes.
We may share relevant information with trusted service providers when necessary to operate our business, including:
Courier and delivery companies.
Payment processors and financial service providers.
Website hosting, e-commerce, analytics, and technical service providers.
Customer support or communication services.
Professional advisers and public authorities where legally required.
We share only the information reasonably necessary for the relevant purpose. Third-party providers may process information under their own privacy policies and applicable obligations.
4. Payments
We may offer payment methods such as Cash on Delivery or other payment options displayed at checkout.
Payments handled by third-party payment providers are subject to their applicable terms and privacy policies. We do not intend to collect or store full payment-card details directly unless our payment arrangements expressly require and support such processing.
For Cash on Delivery orders, your name, contact number, delivery address, and relevant order details may be shared with the courier to complete delivery and collect payment.
5. Cookies and Website Technologies
Our website or its service providers may use cookies and similar technologies to:
Keep essential website functions working.
Remember relevant shopping preferences.
Understand website traffic and performance.
Improve the shopping experience.
Support advertising or marketing measurement, where enabled.
You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling certain cookies may affect some website features.
6. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot promise absolute security.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, manage returns and refunds, maintain appropriate business records, prevent fraud, and meet applicable legal requirements.
When information is no longer reasonably needed, we will take appropriate steps to delete or securely dispose of it, subject to applicable retention obligations.
8. Your Privacy Choices
Subject to applicable law, you may request to:
Access personal information we hold about you.
Correct inaccurate contact or delivery information.
Request deletion of information that we no longer need or are legally required to retain.
Withdraw consent where processing relies on consent.
Stop receiving promotional communications.
We may need to verify your identity before responding to a request. Some information may need to be retained for legitimate business or legal reasons.
9. Third-Party Websites
Our website or communications may contain links to third-party websites or services. We do not control their privacy practices, content, or security. Please review their privacy policies before providing personal information to them.
10. Children's Privacy
Our website is intended for general shoppers and is not specifically directed at children. We do not knowingly collect children's personal information in circumstances where parental consent is required. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website, service providers, or applicable requirements. The updated version will be published on this page with its revised effective date.
12. Contact Us
For privacy questions, requests, or concerns, please contact Safa Alsalam through our official website:
Website: https://safaalsalam.com
Please include sufficient information for us to identify your request without unnecessarily sharing sensitive personal information.
Safa Alsalam — Your trust matters to us.